Return & Refund Policy

Last Updated: 22 August 2026

At Biman Fashion, we want our customers to have a smooth and satisfactory shopping experience.

Please read the following Return, Refund & Cancellation Policy before placing an order.

  1. Return Eligibility

Customers may request a return within [7 days] of receiving the product, subject to the conditions mentioned below.

The product must generally be:

  • Unused and unworn
  • In its original condition
  • Returned with original packaging
  • Returned with tags and labels attached, where applicable
  • Accompanied by the order details or proof of purchase
  1. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization or other applicable reasons.

Such exclusions will be clearly mentioned on the relevant product page wherever applicable.

  1. Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Product details
  • Clear photographs/videos of the product
  • Photographs of the packaging where applicable

We will review the issue and provide an appropriate resolution according to the circumstances and applicable law.

  1. Return Request

To request a return, contact us at:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]

Please mention your order number and reason for the return.

  1. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return.

For products that are damaged, defective or incorrectly delivered, we may provide an appropriate return solution subject to verification.

  1. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds will generally be made through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

  1. Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.

  1. Refund for Cancelled Orders

If an eligible order is successfully cancelled after payment, the applicable refund will be initiated according to our refund process.

  1. Exchange

Product exchange may be available for selected products, sizes or colours, subject to stock availability and the applicable return conditions.

  1. Refund Exceptions

Refunds may not be approved where a product is returned in an unacceptable condition, has been used or damaged by the customer, or does not satisfy the applicable return conditions, subject to applicable consumer rights and law.

  1. Contact Us

Biman Fashion
Website: https://ecom.digitalbiman.site/
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

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