Contact Us
CONTACT & GRIEVANCE REDRESSAL POLICY
Last Updated: 22 August 2026
Biman Fashion is committed to providing customers with a reliable shopping experience and addressing customer questions, complaints and concerns in a timely manner.
- Customer Support
For questions regarding products, orders, payments, shipping, returns or refunds, customers can contact us through:
Business Name: Biman Fashion
Website: https://ecom.digitalbiman.site/
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Business Address: [Your Business Address]
- Order-Related Complaints
When contacting us regarding an order, please provide:
- Order number
- Customer name
- Registered phone number or email address
- Details of the issue
- Relevant photographs or documents, where applicable
Providing accurate information helps us resolve the issue faster.
- Grievance Redressal
If you have a complaint regarding our products, services, orders, returns, refunds or other ecommerce-related matters, you may contact our designated grievance contact.
Grievance Officer:
Name: [Grievance Officer Name]
Email: [Grievance Email Address]
Phone: [Grievance Phone Number]
Address: [Business Address]
We will make reasonable efforts to acknowledge and address customer grievances within the timeframe required under applicable laws.
- Product Complaints
If you receive a defective, damaged or incorrect product, please contact us as soon as reasonably possible after delivery with the relevant order details and supporting photographs/videos.
- Payment Issues
For payment-related issues, please contact us with your order number and payment reference details.
Where the payment was processed through a third-party payment gateway, resolution may also depend on the applicable payment provider.
- Privacy Concerns
For questions or requests relating to personal data and privacy, please contact us at:
Email: [Privacy Email Address]
- Changes to This Policy
We may update this Contact & Grievance Redressal Policy from time to time. Any updated version will be published on this page.
- Final Contact Details
Biman Fashion
Website: https://ecom.digitalbiman.site/
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Address: [Your Business Address]
Grievance Officer: [Name]
Grievance Email: [Email]